Frequently Asked Questions
- How do I order online?
Watch how to order online:
- To view our entire collection of bras, panties, lingerie, swim and sportswear, please click the following link: www.amante.lk
- To view an item, click on the image of the item.
- Select preferred size and colour and click “add to cart”
- Once all items are added to cart, click “view bag and checkout” on the shopping cart.
- Review products to ensure the correct size, colour, and quantity.
- Add any instructions for the seller if need be in the box
- Check “I have read and understood the terms and conditions.” You can view the terms and conditions by clicking on the text.
- Click “proceed to check out”
- Enter customer information as required
- Check appropriate shipping method and click “Continue to payment method”
- Select Payment Method; Cash on Delivery or Credit Card
- If billing address is different to shipping address, enter the appropriate billing address.
- Complete order
- Is my personal information and privacy protected on the site?
- Can I place an order over the phone?
We currently do not accept order placements over the phone. Our comprehensive online tutorial would assist you in placing your order.
- What payment options do you offer for orders placed online?
The amanté website accepts VISA and MasterCard payments through its payment gateway operated through Global Payments Asia-Pacific Lanka (Pvt) Ltd. Debit Cards are not accepted online due to security restrictions.
We also accept Cash on Delivery for all orders within Sri Lanka.
Checking Order Status:
- How do I track my package?
All orders are processed within 1 working day and are shipped to reach you with 3-7 working days for orders within Sri Lanka. Once an order is shipped, you will receive an automatic email along with a tracking link from Aramex for your convenience.
For international orders, please email us on email@example.com quoting the Order number and we will revert on the delivery date.
- How can I change/cancel my order?
A change or cancellation must be notified to us within one day of placing your order. To change or cancel an order, please contact us via email (firstname.lastname@example.org) or phone (+94 11 2 68282) quoting the order number and the respective change needed to be processed or the request to cancel your order.
Product and Sizing
- What product ranges do you carry?
amanté currently offers bras, panties, lingerie (sleepwear), swim and sportswear.
- What size ranges do you offer?
We currently offer bras in B to D Cups and 32-40 band sizes. Our pantie and sports bra sizes range from small (S) to extra-large (XL) with swimwear sizes ranging from extra-small (XS) to extra-large (XL). Click here to view our size chart to learn more about the size ranges for all our collections!
- Do you carry plus sizes?
We currently do not carry plus size lingerie.
- Do you offer maternity bras?
At this moment, we do not offer maternity bras.
- How can I know my size? (measurement page)
To ensure the best fit, consult our sizing guide for all amanté product ranges. Click here to view our comprehensive size guide.
- How do I care for my amanté lingerie?
To ensure long lasting use from your amanté lingerie, check out the fabric care for bras and panties here.
Shipping and Delivery
- What are the shipping options for deliveries in Sri Lanka?
We have partnered with Aramex for ground delivery services in Sri Lanka.
- What countries do you ship to?
We ship to the following countries:
Return and Exchange
- How do I return/exchange an item I purchased online?
- Can I return an item I purchased online to the boutiques?
Yes, an item eligible for exchange (as per above 1) can be exchanged or returned to the amanté Boutiques within 7 days of purchase. The item must be original condition and should be accompanied with the receipt and invoice of purchase.
3. How soon will I receive my refund for a returned item? Within 1-2 weeks.
The refund for a returned item will be issued within one to two weeks after receiving the item.